How to Activate and Use It

Activation and usage details for the Garanti BBVA Online service

One more step and you activate your Garanti BBVA Online.

You receive the Ciframatic device. After that you call Customer Communication Center in order to activate your account: 0800 80 1234 (toll-free number in the fixed line network) or 021 200 9494 (regular charge number in any network)
Access www.garantibbva.ro and click the Login button
Fill in the form with your Client Code and Password you have received at one of Garanti BBVA agencies or when you have called Customer Communication Center
Choose the security image and fill out the form with the code generated by the Cifamatic
Change the automatically generated password.

Have you already received the Ciframatic device from Garanti BBVA? Change its standard PIN code (1234) before using it.

How?

Push the arrow shaped button located at the right corner of your Ciframatic keyboard
When the “PIN” word appears, enter the Ciframatic’s standard PIN code (1234)
When the words “PIN NOU” will appear, enter the 4-digit PIN you want to use. Your new PIN code must not contain consecutive numbers (like "2356") or repetitive (such as "9999")
When the words “PIN CONF” appear, confirm your new 4-digit PIN code. If you see the words “NEW PIN CONF” displayed on the screen, it means you have successfully changed your PIN code
Now you can turn on your Ciframatic with your new PIN code and you can create a login code for Garanti BBVA Online by pressing the arrow shaped button. Each new login code will be valid for 36 seconds.

Enter your Client Code and Password on the Login page and click on the “Continue” button
Press the arrow shaped button you find on the right corner of the Ciframatic keyboard
When “PIN” word appears, enter the Ciframatic’s 4-digit PIN code you have created earlier.
The “APPLI_” letters will be displayed on the Ciframatic screen. Press the “1” Ciframatic’s button and you will see a 6 number login code. Enter this login code on the Login page and click on “Continue” button.

For every incorrect Ciframatic PIN code inserted you receive a message such as: "FAIL 1", "FAIL 2", "FAIL 3", "FAIL 4" and "FAIL 5". From now on, if you etry to use your Ciframatic, you will receive the message “LOCK PIN” and an 8 digit code
Visit any Garanti BBVA agency and request the Ciframatic PIN code reset by filling in the dedicated form
Call Customer Communication Center 0800 801234 (toll-free number in the fixed line network) or 021 200 9494 (regular charge number in any network), available daily from 9 am to 10 pm, accessing the Garanti BBVA Online Helpdesk branch (short branch 2-3-2) and communicate to the call center operator the 8 digit number

Call Customer Communication Center 0800 80 1234 (toll-free number in the fixed line network) or 021 200 9494 (regular charge number in any network), available daily from 9 am to 10 pm, accessing the Garanti BBVA Online Helpdesk branch (short branch 2-3-2) and request the reset of your Password
Press "I forgot my Garanti BBVA Online password" from the main application screen. Then, from the ATM, after entering your card and PIN, you will receive a QR code on the screen. If the scanned code is accepted, you will be asked to change your password.

Don’t let anyone use your personal Ciframatic and always keep it with you
If someone steals the Ciframatic or if you lose it, disable it by making an urgent call to 0 800 80 1234.Moreover, you can reactivate the Ciframatic by umber in the Romtelecom network)
The Ciframatic PIN code should not be easy to guess (for instance, your birthday date) and should not be consisting of similar or consecutive numbers. Don’t tell anyone your PIN code, not even to the Garanti BBVA employees.
Don’t tell anyone the one use only passwords generated by the Ciframatic, not even to the Garanti BBVA employees.