Copyright © 2023, Garanti BBVA
We are at your disposal to answer any questions you may have. Write to us using the contact form or at contact@garantibbva.ro and we will get back to you as soon as possible.
If you believe that someone has compromised the security of your personal data, please contact us as soon as possible on Customer Service
0800 80 1234 (free of charge from any landline) or
021 200 9494 (standard rate number)
available daily between 9:00 and 22:00.
by calling our call centre on
0800 80 1234 (free of charge from any landline) or
021 200 9494
(standard rate number), available daily between 9:00 and 22:00, to find out about Garanti BBVA products and services and also to send us your suggestions and questions.
For quicker access to the information you need, you can access one of the short query agencies:
Card activation: 1 - 1 - 1 - 1;
Lost/stolen cards or suspicious transactions: 1 - 1 - 2;
Automatic robot query of the credit card information: 1 - 1 - 3;
Automatic robot query of the current account balance: 1 – 2 – 1.
If you have any suggestions or complaints, you can send us an e-mail to contact@garantibbva.ro or use the dedicated form.
For details on how to submit a written request/complaint, please see the attached document.
Garanti Bank S.A. Registered Office
Sos. Fabrica de Glucoză nr. 5, Business Center Novo Park 3 Building F, Et. 5 and 6, Sector 2, Bucharest
Trade Register number J40/4429/2009
Tax registration code RO 25394008
Registered in the Register of Credit Institutions under no. RB-PJR-40-066/17.08.2009
Registered in the Register of the Financial Supervisory Authority under no. PJR01INCR/400019/28.03.2019
All of the domestic and international market tables and graphs appearing on the www.garantibbva.ro website have been obtained from outside parties that provide services on such matters and have been prepared for the purpose of providing information in a general sense without any benefit being derived from them by Garanti BBVA. The validity of the tables or graphics appearing on our website is in no way guaranteed by Garanti BBVA and this information is not being provided for the purpose of securing any particular gain.
For this reason, Garanti BBVA cannot be held responsible for any direct or indirect material or moral losses or expenses that may arise on account of errors or deficiencies in the information contained in these tables and graphs or on account of transactions based on this information, or on account of any losses or expenses that outside parties may occur in any way whatsoever.
The communications/messages in electronic format do not include the essential elements to conclude a valid contract; do not represent an offer to conclude a contract or a binding intention for granting a financing facility, another product or for providing a service. The recipient’s acceptance of the terms and conditions available in electronic mail shall not be considered as a valid conclusion of a contract.
For the valid conclusion of a contract it is necessary to determine all essential elements by the competent approval authority of the bank and the written form of the contract signed by the parties involved.
