Safety

Learn about phishing attacks

The intensive use of the Internet and smart devices can easily target you and make you a phishing attacks victim. These attacks are illegal attempts of stealing and using your sensitive personal data. Therefore, we kindly ask you not to use unknown source links or take part in online competitions that promise substantial gains.

To keep yourself safe from data theft, we kindly ask you to mind the following tips:

  • Do not confirm your security data with anyone via SMS or email.
  • Do not share your card number, expiration date, authentication code, PIN, password, phone number, etc. with anyone.
  • Never write down PIN codes (for debit/credit cards) or passwords you use.
  • Garanti BBVA will never ask you for such data by SMS, e-mail or accessing a link.

Protect your computer with an official and updated antivirus software and don’t access Garanti BBVA applications unless they are from trusted sources.

  • We are continuously monitoring and are ready to prevent such phishing attacks. Protect your PC, laptop, tablet, and smartphone by using a strong password and antivirus and anti-spyware softwares.
  • The only official download sources for our mobile banking and Mobile ME applications are App Store and Google Play, and they can easily be found using the “Garanti BBVA” keyword.

Handle your credit/debit card sensitive data with great care.

  • Buy products and services from trusted sources. For online purchases, make sure the 3DSecure protocol is used.
  • Check your credit card statement at least monthly to see all the transactions made with your credit card.
  • Protect your credit card data (number, expiry date, CVV code) and don’t post them on social media.
  • Ask for a receipt every time you make a transaction with your credit/debit card, regardless if it is approved or denied.
  • Whenever you pay with your credit card, make sure you always have it in your visual field and, where needed, ask for a mobile POS or go to a fixed one yourself.

You may also be interested in