Glossary of banking terms

Item no. Service category / significant services* Significant services (trade name practiced by Garanti Bank S.A.) Definition*
1. Administration of Current account Administration of Current account The account provider manages the account for the customer's use.
2. Cash deposit Cash deposit Depositing cash into the customer's account.
3. Cash withdrawal Cash withdrawal The customer withdraws cash from the customer's account.
4. Collection of amounts from the account opened with another service provider Cash in for the current account The provider collects money for a client of the bank from an account opened with another payment service provider, based on the latter's instructions.
5. Credit transfer Payments towards GARANTI BANK S.A. customers/other bank customers The account provider transfers money, based on an instruction given by the customer, from the customer's account to another account.
6. Direct debit Direct Debit The customer authorizes another person (the recipient) to instruct the account provider to transfer money from the customer's account to that recipient. The account provider then transfers the money to the recipient on a date or dates agreed by the customer and the recipient. That amount may vary.
7. Internet Banking Internet Banking (Garanti BBVA Online) The provider offers a service with the help of which information about the account is accessed, the account statement is viewed, transfers are initiated, direct debit mandates are set, etc. through the internet.
8. Mobile Banking Mobile Banking (Garanti BBVA Mobile) The provider offers a service, through the personal phone, with the help of which information about the account is accessed, the account statement is viewed, transfers are initiated, direct debit mandates are set, etc.
9. Overdraft Overdraft The account provider and the customer agree in advance that the customer can lend money when there is no money left in the account. The agreement sets out the maximum amount that can be lent and whether there are any fees and interest payable by the customer.
10. Providing a credit card Credit card issuance (Bonus Card) The account provider provides a payment card linked to the customer's payment account. The total amount of card transactions during an agreed period is taken in whole or in part from the customer's payment account on an agreed date. A credit agreement between the provider and the customer determines whether the customer must pay interest on the loan.
11. Providing a debit card Bonus Debit Card issuance and renewal The account provider provides a payment card associated with the customer's account. The amount of each transaction made by card is taken in whole or in part from the customer's account.
12. Standing order Standing order The account provider makes regular transfers, based on an instruction given by the customer, of a fixed amount of money from the customer's account to another account.
13. Token device replacement Reactivation of Internet Banking (in case of loss/theft of the device) Provider's offering of a token device in the event of loss/destruction/theft of the original token device.
*) the names and definitions of services are taken from GD 39/30.01.2019 for the approval of the List of the most representative services related to a payment account.