Corporate governance

Key information about GARANTI BBVA Bank

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Find out everything you need to know about Corporate Governance

What are the management structures?

We are organised according to the unitary system of administration and the governing body of the Bank consists of:

The Board of Directors, as the governing body with supervisory function.

Senior Management, as the body exercising the management position.

Members of the Board of Directors

  • Mr. Mustafa TIFTIKCIOGLU,
  • Member of the Board of Directors
  • Mr. Mahmut AKTEN,
  • Member of the Board of Directors
  • Mr. Murat ATAY,
  • Member of the Board of Directors
  • Mr. Ali TEMEL,
  • Member of the Board of Directors
  • Mr. Cemal ONARAN,
  • Member of the Board of Directors
  • Mrs. Belkis Sema YURDUM,
  • Member of the Board of Directors
  • Mr.s. Ebru OGAN KNOTTNERUS,
  • Member of the Board of Directors

Members of the Executive Management (Senior Management)

  • Mr. Mustafa TIFTIKCIOGLU,
  • General Manager
  • Mrs. Luminița Steluța CIOACA,
  • Deputy General Manager (Finance-Accounting Area)
  • Mr. Luca Victor ROGOJANU,
  • Deputy General Manager (Credit Management Area)
  • Mr. Recep Cagri MEMISOGLU,
  • Deputy General Manager (Retail Banking Area)
  • Mr. Iuliu MURESAN,
  • Deputy General Manager (Risk Area)
  • Mr. Bilge DEMIRER,
  • Deputy General Manager (Enterprise Banking Area)
  • Mr. Kerem TOKSOZ,
  • Deputy General Manager (Engineering Area)
  • Mr. Tolga BANYOCU,
  • Deputy General Manager (Client Solutions Area)

What is KYC & AML/CFT Policy?

It is issued for the purpose of ensuring that the Bank conducts its business in accordance with applicable national and international legal obligations regarding the Prevention of Money Laundering and Terrorist Financing, ensuring compliance with prudent, sound practices and in order to promote high standards of ethics and professionalism and to prevent the Bank from being used, intentionally or unintentionally, in the conduct of criminal activities by its customers.

Information about the Code of Conduct

The Code of Conduct sets out the standards of behaviour that we must adopt, so that our behaviour is consistent with the values of the Garanti Bank S.A.

The values of the Garanti BBVA define our identity and establish the attitudes,  which when applied daily by all those who work in the Garanti Bank S.A., allow us to realise our purpose: to bring the age of opportunity to everyone.

Within our corporate culture, integrity should be at the centre of all that we do, with principles of action that include: (i) live our values and do what we say we’re going to do; (ii) act with honesty, respect and responsibility in our relationships with customers, colleagues, society and the company itself; (iii) know and respect limits: act in accordance with applicable laws and regulations at any given time; and (iv) Do not tolerate (and take action against) inappropriate behaviour.

This Code applies to Garanti Bank S.A. and therefore, it is binding on all its employees and senior managers, in all activities arising from their position or post in the Garanti Bank S.A. It also applies to Garanti Bank S.A. directors and, if the case, to directors appointed at Garanti Bank S.A. proposal in any company, as appropriate, in accordance with the nature of the duties performed in the company, whilst always respecting the standards that apply to them; including the regulations or other documents that govern their duties, rights and obligations.

The Code of Conduct and the internal regulations implementing it, may additionally apply to other individuals or companies linked either through business or professionally with the Garanti Bank S.A. when, by the nature of that connection, their professional behaviour may in any way have an impact on the reputation of Garanti Bank S.A., or generate any kind of liability for Garanti Bank S.A.

The application of the Code shall not, under any circumstances, give rise to an infringement of any applicable legal provisions. Should such a situation arise, the Code’s content shall be amended to comply with those legal provisions.

The Code shall prevail over any internal regulations, including local codes of conduct which may be inconsistent with it, unless the latter establish stricter norms of behaviour, allowing for specific adaptations may be applied at bank’s level after consultation with the Garanti Bank S.A. Compliance Division.

This Code does not change the employment terms and conditions between any Group companies and their employees, nor does it constitute a contract of employment or promise of employment.

Any failure to comply with this Code may give rise to disciplinary action in accordance with the applicable internal regulations and employment laws, in addition to any legal obligations which may be applicable.

Whistleblowing Channel Policy

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Considering the legislation on the protection of whistleblowers in the public interest, the banking legislation and the fact that the National Bank of Romania encourages the staff of credit institutions to use their internal whistleblowing procedures for reporting violations, Garanti Bank S.A. has specific independent and autonomous channels for internal reporting by bank staff of actual or potential violations of the applicable legislation or the Bank’s internal regulations.

In accordance with the Bank’s Code of Conduct, the Whistleblowing Channel is an essential part of Garanti Bank S.A. compliance system, as one of the processes established to ensure the effective application of the procedures and standards of this Code.

This channel transposes into the internal regulatory framework the provisions of Law no. 361/2022 on the protection of whistleblowers in the public interest and is also a resource to report misconducts that Bank’s employees observe or that are reported to them by team members, customers, suppliers or colleagues. Communication through this channel includes, but is not limited to, reporting suspicious, illegal or unethical behavior, corrupt practices, conflicts of interest, violations of regulatory requirements or internal requirements.

Whistleblowing Channel provided by Garanti Bank S.A. complies with the regulations and standards applicable in Romania, the BBVA Group’s Policy on Whistleblowing Channel, the Garanti Bank S.A. Policy on Whistleblowing Channel and internal procedures, the measures to ensure the confidentiality and security of information in accordance with the internal regulations and with the regulatory framework applicable in Romania and it allows anonymity.

The Compliance Division, through the Corporate Compliance Department, carefully and promptly processes all the reports it receives, ensuring that they are investigated and resolved in accordance with the internal regulations regarding the Whistleblowing Channel’s management.

The reports on the breach are analyzed in an objective, impartial and confidential way. The identity of individuals who send the report is kept confidential. The information in question is only shared with the Departments/Divisions which have to be included in the analyses process during investigation, respecting the principle of the need to know and analyse in order to solve the complaint, whose collaboration is essential for the investigation. Also, only Garanti Bank S.A. areas in which there is no real or potential conflict of interest will be involved and will adopt mitigating measures when such situations are reported.

Whistleblowers play an essential role in preventing and detecting any inappropriate behavior, therefore Garanti Bank S.A. ensures the protection of whistleblowers, so that people who report facts or actions in good faith through the Whistleblowing Channel will not suffer reprisals or other adverse consequences for submitting the report, will not be held accountable or criticized as a result of a negative solution.

Additional information and the presentation of reporting methods through the Whistleblowing Channel can be found by following the following link.

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Confidentiality policy

As a result of the modern banking system, customer satisfaction and protection-oriented banking services, Garanti BBVA has adopted and applies basic rules to ensure the confidentiality of all transactions carried out by you and the protection of all information entered or provided by you through the website www.garantibbva.ro

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Personal data processing

We take into account the types of personal data collected and processed within GARANTI BANK SA, the purposes and grounds for such processing, the recipients of the data, the storage periods, the rights of the data subjects.

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